Refund and Returns Policy

1. General Policy

At HawkGo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date of delivery.

2.2 Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3 Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will issue a prepaid return label (where applicable). You are responsible for packing the item securely and attaching the label clearly. Returns sent without an approved label may be rejected.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Restocking Fee

A restocking fee of 15% may be applied to returns that are not a result of our error (e.g., change of mind). The fee will be deducted from the refund amount.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the eligibility period.
• Return items in their original condition and packaging.
• Cover any additional shipping costs for returns that are not due to a mistake on our part.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. HawkGo reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not disclosed